Support Service Level Agreement
CloudZme This central point of contact between and its clients encompasses a range of services that go beyond the typical support hotline, including the ability to process incidents, complaints, change & service requests, and IT service management processes.CloudZme Equipped with ultra-modern facilities, the service desk handles incidents, requests, and provides an interface for other functions following ITIL processes. offers proactive support to clients through its ability to process incidents,
complaints, change and service requests, and IT service management processes (viz. Release Management, Configuration Management, Problem Management, and others) along with its regular call & ticket management functions. The Service Desk is built with the combined functionality of a call center, helpdesk and a service desk, thus helping shorten incident lifecycle. Additionally, the Operations support team also offers specialized batch processing services for businesses in the financial sector and others.
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